Photo courtesy of faridfotoDuring my student days, to supplement the meagre government scholarship, I worked at a local fast food joint, manning the counter, taking customers' orders. I wore a funny hat and a nametag.
Everytime a customer calls my name (referring to my nametag) when ordering, I am filled with a sense of personality and pride. Silly as it may sounds, I felt as if the customer knows me, respects me as a person and acknowledges my service. Consequently, I would reciprocate with good service, a smile on my face and a thank you.
To this day, whenever possible, I will call a person that serves me by name, regardless if the service is provided by a waiter in a restaurant, a valet at a carpark, a receptionist at an office or a guard ensuring security at a condo.
Invariably, I am ensured of good service, a courteous smile and a thank you.
Everytime a customer calls my name (referring to my nametag) when ordering, I am filled with a sense of personality and pride. Silly as it may sounds, I felt as if the customer knows me, respects me as a person and acknowledges my service. Consequently, I would reciprocate with good service, a smile on my face and a thank you.
To this day, whenever possible, I will call a person that serves me by name, regardless if the service is provided by a waiter in a restaurant, a valet at a carpark, a receptionist at an office or a guard ensuring security at a condo.
Invariably, I am ensured of good service, a courteous smile and a thank you.
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